CORC has experience working with commissioners to build well-balanced systems delivering effectiveness, efficiency and a person-centred experience. Our frameworks offer support and guidance on various aspects of outcome-based commissioning and the delivery of excellent services.
We believe that successful decisions are grounded in real-world evidence. Our support aims to equip commissioners to make informed decisions, to deliver the right services, at the right time, and to get the best impact and value for children, young people and families. Our expertise is in using complex, flawed information – be it outcome measures, feedback, or service delivery data – to improve support for children, young people and families. To discuss how we can support you, please contact us at corc@annafreud.org or via phone +44 (0)20 7443 2225.
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Specifying outcome and measurement frameworks
CORC can work with you to:
- Produce an outcome framework that clearly defines a set of shared outcomes, by facilitating discussions with key stakeholders and service users, and drawing on our knowledge of the latest research and best practice
- Develop a measurement framework capturing how effectiveness, efficiency and experience will be monitored to secure outcomes. How data for each measure will be captured, analysed and presented
- Build these outcome and measurement frameworks into commissioning activity
- Writing fit-for-purpose specifications and contracts
- Monitoring and reporting routines.
What does good look like?
Outcomes are clearly defined, and have the buy-in of services and professionals supporting children, young people and families, and service users themselves. All stakeholders have aligned their operational priorities to work towards these outcomes. A measurement framework is in place and allows progress towards outcomes to be monitored and discussed as a routine part of commissioning activity.
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Analysing and using data meaningfully
CORC can work with you to:
- Analyse and report on a range of types of information so that it is meaningful to you and your key audiences, and assists understanding and decision-making. This might include drawing on contextual or comparator data, considering different services alongside one another, and improving confidence in interpreting data that may be patchy or poor quality.
- Facilitate meetings that support local stakeholders to interpret complex or flawed data and decide how to act. We are able to bring a fresh perspective, and to offer expertise and guidance in addressing questions about value for money, customer experience, and service impact.
- Strengthen data reporting formats so information is analysed and interpreted consistently, and all stakeholders are agreed on its meaningfulness.
What does good look like?
Stakeholders have agreed common practices in the analysis, interpretation and reporting of data against a shared framework. Commissioners, services and service users contribute to a shared understanding of complex data, and triangulate different types of information to build a more informed perspective that results in better decisions, and improved support.
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Responsive Services
CORC can work with you and offer specialised support to all your providers to:
- Introduce effective and best practice implementation outcome and feedback monitoring, so that individual practitioners, teams and services are considering and responding to information from service users
- Embed service reports and feedback loops so that front line staff, middle managers and service users can relate their service experience to a shared outcome framework
- Work directly with your front line to strengthen data collection processes and infrastructure and improve the quality of information informing practitioner, service and commissioner decisions
What does good look like?
Stakeholders have agreed common practices in the collection of data, and feedback from children, young people and families informs the work of individual practitioners, teams and service management. Data of a consistent quality (complete, few errors) is routinely collected, analysed and presented in a meaningful format to help key audiences with their needs.
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